Refund Policy
Last updated: October 23, 2026
1. 7-Day Money-Back Guarantee
First-time orders on monthly plans carry a 7-day money-back guarantee from the provisioning date. If you are unsatisfied, request a refund within 7 days and we will refund the plan fee in full, no questions asked.
2. Eligible Refunds
Within the 7-day window: full plan fee. After 7 days: unused full months of prepaid annual plans on a pro-rata basis if the service was unavailable for more than 72 consecutive hours due to a fault on our side.
3. Non-Refundable
Setup fees (where charged), consumed add-ons (trials used, one-time migrations), accounts terminated for abuse of the Acceptable Use terms, and domains or third-party licenses purchased on your behalf.
4. SLA Credits
Credits under the Service Level Agreement are separate from refunds and are applied to future invoices on request.
5. How to Request
Open a support ticket from your dashboard or email billing@zeropingvps.com with your order ID. Refunds to the original payment method are processed within 5-7 business days; gateway timing may add 2-3 days.
6. Chargebacks
Please contact us before disputing with your bank — we resolve billing issues quickly. Accounts with unresolved chargebacks are suspended until the dispute is settled.
7. Policy Changes
This policy may be updated; the version in force at your purchase date applies to that order.